Performance Pledge


Mission

To ensure quality and stability, and to provide highly efficient administrative services to our students, keeping pace with the development of the faculty.

 

PP Service Target Groups

  • FAH students;
  • Potential students of FAH;
  • Academic staff of FAH.
服務項目
PP Service
服務質量指標
Service Quality Indicator
科目管理
Course Management
申請學分豁免/學科免修
Course Waiver / Exemption
15個工作日內完成
15 working days
科目管理
Course Management
科目重修申請(碩士課程)
Course retaking applications for master program
4個工作日內完成
4 working days
考試
Examination
補考申請
Supplementary Examination
最後考試日後10個工作日內完成
10 working days after the last examination
考試
Examination
重考申請
Re-sit Examination
截止申請後5個工作日內完成
5 working days after deadline of application
科目管理
Course Management
更改畢業代號
Change of Graduation Code
10個工作日內完成
10 working days
學藉管理
Status Management
復學申請
Resuming Status
5個工作日內完成
5 working days

 

Scope of Services 

  • Coordinating faculty facilities to fully support academic teaching.
  • Handling applications from FAH academic staff and students;
  • Addressing student enquiries and providing assistance;
  • Providing students with up-to-date information about the Faculty, in a timely fashion.

 

Suggestions and Complaints

Please send your comments or complaints by mail, fax or e-mail to:

  • Dean of FAH or delegate; or
  • Faculty Secretary of FAH; or
  • FAH Suggestion Box.
  • General Office, Faculty of Arts and Humanities, University of Macau
Address: Room 4092, Humanities and Social Sciences Building, University of Macau, E21
Tel.: (+853) 8822 4047
Fax: (+853) 8822 2321
E-mail: FAH.suggestion@um.edu.mo
Service hours: Mondays to Thursdays: 9:00 to 13:00 and 14:00 to 17:45
  Fridays: 9:00 to 13:00 and 14:00 to 17:30
  (Closed on Saturdays, Sundays and University holidays)

 

Reference information